Contact us

At cattree.ca, we’re here to help—whether you have a question about our products, need assistance with an order, or simply want to share feedback about your shopping experience. Our customer care team is dedicated to making sure you (and your cat!) are always happy.

🐾 How to Reach Us

📧 Email Support

For general inquiries, product questions, or order support:
support@cattree.ca

We aim to respond to all emails within 24 hours on business days.

📞 Phone Support

Need quick help? Call us at: 416-835-2297

Our phone lines are open:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday: 10:00 AM – 4:00 PM (EST)

  • Sunday & Holidays: Closed

📍 Mailing Address

cattree.ca
31 High Street East
Mississauga, Ontario, L5G 1J9
Canada

📝 Contact Form

Prefer to send us a quick message? Use the form below, and our team will get back to you as soon as possible:

Form Fields Example:

  • Name (required)

  • Email Address (required)

  • Order Number (if applicable)

  • Message

[Submit Button]

💬 Live Chat (Optional)

We also offer live chat support during business hours. Look for the chat icon at the bottom-right corner of your screen for instant assistance.

🐱 Our Promise to You

  • Friendly Service: We treat every customer like part of the cattree.ca family.

  • Fast Response: Most inquiries are answered within one business day.

  • Reliable Support: Whether before or after purchase, we’re here to help at every step.

Stay Connected

Follow us on social media for product updates, promotions, and cat care tips: